Refund policy

💖 Holden Hearts Return & Refund Policy

We want you to love every piece you get from us—but if something’s not quite right, we totally understand!

⏳ Return Window

You’ve got 14 days from the day you receive your order to return it—either in store or shipped back to us (with tracking, please!).

✅ What Can Be Returned

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unworn, unused, with tags attached, and in original packaging

  • Be free of any odors—no perfume, body odor, or smoke, please

  • Include your receipt or proof of purchase

📦 Ship returns to:
Holden Hearts Boutique
514 N Main St
Milton-Freewater, OR 97862

Before sending anything back, please reach out to us at emily.holden22@gmail.com to get the return process started. Returns sent without a heads-up won’t be accepted.

🛍️ Exchange, Store Credit, or Refund?

We don’t offer exchanges (our items go fast!), but we’re happy to issue:

  • Store credit so you can grab something else you love

  • Or a refund to your original payment method, if that works better for you

💸 Refunds

Once we receive and inspect your return, we’ll let you know if it’s been approved. If it is, your refund will be processed to your original payment method within 10 business days. (Heads up—your bank may take a little longer to show it.)

Still waiting after 15 business days? Email us at emily.holden22@gmail.com and we’ll help sort it out.

🚚 Shipping Costs

Shipping costs are non-refundable.
Customers are responsible for return shipping.

🚫 What Can’t Be Returned

We love being upfront—so here’s what we can’t take back:

  • Sale items or gift cards

  • Intimate items (like bralettes, swimsuits, or bodysuits)

  • Beauty products or anything personal care related

  • Custom orders or personalized items

  • Hazardous materials (yep, that includes flammable stuff!)

Not sure if your item qualifies? Just shoot us an email!

💥 Damaged or Wrong Items

If something arrives damaged or isn’t what you ordered, please reach out right away at emily.holden22@gmail.com so we can make it right. We’ve got you, promise.

🇪🇺 European Union Orders

If your order was shipped to the EU, you have a 14-day "cooling off" period where you can return it for any reason—just follow the same return guidelines above.

Got questions? We’re just an email away: emily.holden22@gmail.com
We’re always here to help. 💗